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Your Privacy Matters
Privacy Policy
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy outlines our practices in compliance with UAE data protection regulations.
Effective Date: January 2026
Information We Collect
- Personal identification details including full name, email address, and phone number.
- Booking information such as preferred dates, times, table selections, and special requests.
- Communication records including inquiries, feedback, and correspondence with our team.
- Device and browser information when accessing our website or online services.
- Location data when you use location-based features or visit our premises.
Payment Information
- Payment card details are processed securely through certified payment gateways.
- We do not store complete credit card numbers on our servers.
- Transaction records are maintained for accounting and dispute resolution purposes.
- Payment information is encrypted using industry-standard SSL/TLS protocols.
- Third-party payment processors comply with PCI-DSS security standards.
Cookies & Tracking
- We use essential cookies to ensure proper website functionality.
- Analytics cookies help us understand how visitors interact with our website.
- Preference cookies remember your settings and personalize your experience.
- You may disable cookies through your browser settings at any time.
- Disabling certain cookies may affect website functionality.
Data Protection
- All personal data is stored on secure servers with restricted access.
- We implement encryption, firewalls, and intrusion detection systems.
- Regular security audits are conducted to identify and address vulnerabilities.
- Staff members are trained on data protection and confidentiality protocols.
- Data breach notification procedures comply with UAE regulations.
Third-Party Services
- We may share data with service providers who assist in our operations.
- Third parties are contractually bound to protect your information.
- We do not sell personal information to advertisers or marketing companies.
- Data may be shared with legal authorities when required by law.
- International data transfers comply with applicable privacy regulations.
WhatsApp Integration
- WhatsApp is used for booking confirmations and customer communication.
- Your phone number is shared with WhatsApp for message delivery.
- Message history may be retained for service quality and dispute resolution.
- You may opt out of WhatsApp communications at any time.
- WhatsApp's own privacy policy governs their handling of your data.
Google Analytics
- We use Google Analytics to analyze website traffic and user behavior.
- This service collects anonymized data about your website visits.
- Information includes pages viewed, time spent, and navigation patterns.
- Google Analytics cookies can be blocked using browser extensions.
- Data collected is used solely for improving our services.
Your Rights
- Access: Request a copy of personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data under certain conditions.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing of your data for specific purposes.
Data Retention
- Personal data is retained only as long as necessary for stated purposes.
- Booking records are maintained for a minimum of 2 years for legal compliance.
- Marketing preferences are retained until you withdraw consent.
- Inactive accounts may be deleted after 24 months of inactivity.
- Some data may be retained longer for legal or regulatory requirements.
Security Assurance
- We employ industry-leading security measures to protect your data.
- Regular penetration testing ensures our systems remain secure.
- Access to personal data is limited to authorized personnel only.
- We maintain comprehensive incident response procedures.
- Your trust and privacy are our highest priorities.
Privacy Inquiries
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact our Data Protection Officer.
Email: privacy@thunderdomebilliard.com
Phone: +971 4 XXX XXXX
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after any modifications constitutes acceptance of the updated policy.
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